Buyer Protection Policy
Galaxy Zone® LLC is committed to providing a secure and trustworthy shopping experience for all our customers. Our Buyer Protection Policy ensures that your purchases are safe, and you receive the quality products you expect.
1. Safe & Secure Payments
- We use encrypted and secure payment gateways to protect your financial information.
- Your payment details are never shared or stored without your consent.
- We accept major credit cards, PayPal, and other trusted payment methods.
2. Order Guarantee & Fulfillment
- Once your order is placed, you will receive an order confirmation email with tracking details when shipped.
- In case of delays or issues, our customer support team will assist in tracking and resolving your order concerns.
3. Product Quality Assurance
- We guarantee that all products sold are authentic and as described.
- If you receive a defective, damaged, or incorrect item, you are eligible for a free replacement or refund (see Returns & Refunds section below).
4. Returns & Refunds
- You can return eligible items within 10 days of delivery.
- Items must be in the original condition, unused, and include all packaging and accessories.
- Refunds are processed within 5-30 business days after receiving and inspecting the returned item.
- Certain items, such as final sale products, personalized items, or perishable goods, may not be eligible for returns.
5. Fraud Prevention & Dispute Resolution
- We monitor transactions for fraudulent activities and reserve the right to cancel suspicious orders for security reasons.
- If you face any issues with your order, you can contact our customer support team for resolution.
- If a dispute arises, we will investigate and provide a fair resolution in accordance with our policies.
6. Customer Support & Assistance
- Our dedicated customer support team is available to help you with any order-related concerns.
- You can reach us via email, phone, or social media for assistance.
7. Shipping Protection
- If your package is lost or delayed beyond the estimated timeframe, we will assist you in tracking and resolving the issue.
- In case of non-delivery, we will issue a replacement or refund after verifying the issue with the shipping carrier.
8. Your Responsibility as a Buyer
- Provide accurate shipping and billing details to avoid delivery issues.
- Carefully read product descriptions, sizing charts, and specifications before purchasing.
- Contact us immediately if you notice any issue with your order.
9. Contact Us
For any concerns regarding your order, returns, or refunds, please contact us:
📧 Email: admin@egalaxyz.com
📞 Phone: +1-646-930-5656
🌐 Website: https://www.egalaxyz.com
Your satisfaction is our priority! Thank you for shopping with Galaxy Zone® LLC. 🚀✨