General Questions
1. What is Galaxy Zone® USA?
Galaxy Zone® USA is an online retail and wholesale store since May 2022, offering a wide range of products, including fashion apparel, electronics, watches, and accessories. We aim to provide quality products with excellent customer service.
2. Where is Galaxy Zone® USA based?
We are based in the USA and operate through various e-commerce platforms, including our website and marketplaces like Amazon.
3. How can I contact Galaxy Zone® USA?
You can reach us via email, phone, or social media. Visit our Contact Us page for details.
Orders & Shipping
4. How do I place an order?
Simply browse our website, add items to your cart, and proceed to check out. Follow the on-screen instructions to complete your purchase securely.
5. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and other secure online payment methods.
6. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination.
7. How long does shipping take?
Delivery times vary based on your location and selected shipping method. Standard shipping usually takes 3-10 business days, while express shipping options may be available. It may take long in the event of severe weather.
8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to track your package in real-time.
Returns & Refunds
9. What is your return policy?
We accept returns within 10 days of delivery. Items must be unused, in original packaging, and include all tags. Some exclusions may apply.
10. How do I request a return or exchange?
To initiate a return, please contact our customer service team with your order details. We will provide return instructions and process your request.
11. When will I receive my refund?
Refunds are processed within 5-30 business days after we receive your returned item. Refunds will be credited to your original payment method.
Products & Warranty
12. Are your products authentic?
Yes! We guarantee that all products sold by Galaxy Zone® USA are 100% authentic and sourced from trusted suppliers.
13. Do you offer a warranty on electronics and watches?
Yes, we offer warranties on eligible products. Warranty details vary by product category, so please check individual product pages for specific information.
14. How do I know my clothing size?
We provide detailed size charts on each product page to help you find the perfect fit. If you need further assistance, feel free to contact us.
Account & Security
15. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and receive special promotions.
16. Is my personal information secure?
Yes! We use advanced security measures to protect your data. Please refer to our Privacy Policy for more details.